These Terms and Conditions govern the provision of cleaning services by Cleaners W11 to residential and commercial customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client or You means the individual or business requesting and/or receiving cleaning services from Cleaners W11.
Company or We or Us means Cleaners W11, the cleaning services provider.
Service means any cleaning, related labour, or associated services provided by the Company.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to carry out the Service.
Premises means the property or location at which the Service is to be carried out.
Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and the booking confirmation.
The Company provides domestic and commercial cleaning services, including but not limited to regular cleaning, one-off deep cleaning, end of tenancy cleaning and related services as agreed at the time of booking.
The exact scope of work for each visit will be as described at the time of booking and in the booking confirmation. The Client is responsible for ensuring that the requested Service is appropriate for their needs and the condition of the Premises.
The Company reserves the right to refuse or discontinue a Service if the Premises are unsafe, unsanitary beyond the agreed scope, or if the Cleaner is subjected to abuse, harassment or unreasonable working conditions.
Bookings may be made by the Client through our online booking system or other accepted methods of communication as made available by the Company from time to time.
When making a booking, the Client must provide accurate and complete information, including the address of the Premises, the type of Service requested, any particular requirements, access instructions and any relevant details regarding parking or building restrictions.
All bookings are subject to availability. The Company will confirm the booking and proposed date and time of attendance. An Agreement is formed only when the Company issues a booking confirmation to the Client.
The Company may request additional information or clarification before confirming a booking. Failure to provide such information may result in delay or cancellation of the booking.
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This includes arranging keys, access codes, concierge permissions or any other arrangements necessary to enter the Premises.
If access is not available at the scheduled time, the Company will attempt to contact the Client. Where access cannot be gained within a reasonable period, the visit may be treated as a late cancellation, and the applicable charges as set out in these Terms and Conditions will apply.
The Client is responsible for ensuring that pets are safely secured and that any special instructions regarding pets, alarms, or security systems are clearly communicated in advance.
The Client must ensure that the Premises are in a reasonable state to allow the Cleaner to perform the Service safely and effectively. This includes tidying excessive clutter if required, securing fragile items, and disclosing any known risks such as loose floorboards, faulty electrical fittings or hazardous substances.
The Client must provide access to basic utilities such as running water, electricity and adequate lighting. If these are not available and the Service cannot be carried out, the visit may be treated as a late cancellation.
The Client shall not request or induce the Cleaner to perform any illegal activities, unsafe tasks, or work outside the agreed scope, including work at excessive heights or with hazardous materials not covered by the Service description.
Unless otherwise agreed at the time of booking, the Company will provide its own cleaning materials and equipment suitable for the type of Service ordered.
If the Client requests the use of their own products or equipment, this must be agreed in advance. In such cases, the Client is responsible for ensuring that products are safe, fit for purpose and suitable for the surfaces to be cleaned. The Company accepts no liability for damage arising from the use of materials or equipment supplied or specified by the Client.
The Client must inform the Company of any delicate surfaces, special finishes or manufacturer care instructions so that appropriate products and methods can be used.
Current prices for our cleaning services are available on request or as displayed in our marketing materials from time to time. Prices may vary depending on the type of Service, the size and condition of the Premises and the frequency of visits.
Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of applicable taxes where required by law.
Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, particularly for one-off or end of tenancy services. For regular services, payment may be required on or before the day of each scheduled visit.
Accepted methods of payment will be specified during the booking process. The Client must ensure that payment details are valid and that sufficient funds or credit are available.
If payment is not received when due, the Company reserves the right to suspend or cancel further services and to charge interest or late payment fees as permitted by law. The Client is responsible for any costs incurred by the Company in recovering overdue amounts, including reasonable collection and legal fees.
The Client may cancel or amend a booking by providing notice to the Company. Specific notice periods and any applicable charges will be communicated at the time of booking and may vary depending on the type of Service.
As a general guideline, cancellations or amendments made with sufficient notice will not incur a fee. Changes made with short notice may be subject to a late cancellation charge, which may be up to the full price of the scheduled Service, particularly for one-off or end of tenancy bookings.
If the Cleaner arrives at the Premises and is unable to gain access, or if the Service cannot be performed due to circumstances within the Client’s control, this may be treated as a cancellation without notice and the full fee may be charged.
The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, such as staff illness, severe weather, transport disruption or other events beyond our reasonable control. In such cases, we will use reasonable efforts to arrange an alternative time. Where rescheduling is not possible, any pre-paid amounts for the affected visit will be refunded.
The Company endeavours to provide a high standard of cleaning services. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, ideally within 24 hours of completion of the visit.
Where a complaint is justified and relates to the quality of the cleaning, the Company may offer to rectify the issue by re-cleaning the affected areas or, at its discretion, by offering a partial refund or credit. Any rectification will be limited to the specific concerns raised and does not constitute acceptance of liability for wider loss or damage.
The Client agrees to allow the Company a reasonable opportunity to investigate and, where appropriate, to remedy any issues before seeking alternative remedies.
The Company will exercise reasonable skill and care in providing the Service. However, the Company’s liability to the Client is limited as set out in this section.
The Company shall not be liable for any indirect, consequential or purely economic loss, including loss of profit, business interruption, or loss of data, arising from or in connection with the Service or these Terms and Conditions.
In the event of proven damage to property caused directly by the negligence of the Company or its Cleaners, the Company’s liability will be limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear. The Client must report any such damage as soon as reasonably practicable and provide evidence to support the claim.
The Company shall not be liable for damage arising from the use of products or equipment provided or specified by the Client, for pre-existing damage or defect, or for the actions of third parties present at the Premises.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
The Company maintains appropriate insurance cover for its cleaning activities in accordance with industry practice. Details of insurance cover are available upon request.
The Client is responsible for ensuring that their own household, contents or business insurance policies provide any additional cover they may require. The Company is not responsible for any shortfall in the Client’s insurance arrangements.
The Company will handle general cleaning waste in accordance with applicable waste and environmental regulations. Ordinary household or commercial waste generated as part of the cleaning process will be bagged and left in the designated waste or recycling area at the Premises, unless otherwise agreed.
The Service does not include removal or transport of large quantities of rubbish, bulky waste, hazardous materials, clinical waste, sharp items or any waste classified as controlled or special waste under relevant regulations. If such materials are present at the Premises, the Client must inform the Company in advance. The Company may refuse to handle such waste or may agree to do so subject to additional charges and specific arrangements.
The Client is responsible for ensuring that local waste collection rules are followed, including segregation of recyclables and the use of appropriate bins or containers. The Company will use reasonable care to follow any clearly communicated instructions regarding recycling, but cannot be held responsible for any infringement where instructions are incomplete, inconsistent or not in accordance with local rules.
Where the Company uses cleaning products, it will endeavour to select products that are effective and compliant with relevant environmental and safety standards. Safety data and usage instructions will be followed by the Cleaner as required.
The Company is committed to providing services in a manner that protects the health and safety of its Clients, Cleaners and others present at the Premises.
The Cleaner may refuse to undertake tasks that present an unacceptable risk to health and safety, such as working at excessive heights without suitable equipment, handling hazardous substances not covered by normal cleaning activities, or entering areas that are structurally unsafe.
The Client must inform the Company of any health and safety risks or special conditions at the Premises that may affect the Service, including infestations, structural issues, or the presence of hazardous materials.
The Company will handle personal data in accordance with applicable data protection laws. Information provided by the Client will be used only for the purposes of administering and delivering the Service, managing the relationship and meeting legal obligations.
The Company will not disclose the Client’s confidential information to third parties except where necessary to perform the Service, where required by law, or where the Client has given consent.
The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is due to events beyond its reasonable control. Such events may include extreme weather, natural disasters, pandemics, transport disruption, strikes, national or local emergencies, or other events of a similar nature.
In such circumstances, the Company may suspend the Service for the duration of the event or propose alternative arrangements. Where services are not provided due to a force majeure event, the Client will not be charged for the affected visits, or any pre-paid amounts for those visits will be refunded.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practices or service offerings. The current version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.
If the Client continues to use the Service after being notified of changes to these Terms and Conditions, they will be deemed to have accepted the updated terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, whether of a contractual or non-contractual nature.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service or protection afforded to the Client.
These Terms and Conditions, together with any booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Service and supersede any prior discussions, correspondence or understandings.
Trust our cleaners W11 team to give you excellent services at low-cost prices at any time you call us!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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