This Privacy Policy explains how Cleaners W11 collects, uses, stores and protects personal data relating to our customers and prospective customers within the W11 area. It is intended to provide clear information in line with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners W11 customers and individuals who enquire about or use our services in the W11 area.
For the purposes of data protection law, Cleaners W11 is the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed.
We collect and process different categories of personal data in order to provide our cleaning services and run our business efficiently and safely. The types of personal data we may collect include:
Identification and contact details, such as your name, address, property details in the W11 area, and preferred contact methods.
Booking and service information, such as dates and times of bookings, service history, instructions and preferences about cleaning tasks, and access arrangements to your property.
Communication data, such as information you provide when you contact us by phone, through an online form, or by post, and any feedback or complaints you submit.
Payment and billing information, such as information required to process payments, invoices and records of transactions for our services. Payment card details, where used, are generally processed by secure third-party payment processors rather than stored by us.
Technical and usage data, such as basic information generated when you visit our website, including device identifiers and usage statistics, where relevant and lawful.
Any other information you voluntarily choose to provide to us where it is necessary for the provision of the service or for handling enquiries.
We process personal data only when we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are:
Contract. We process your data where it is necessary for entering into or performing a contract for cleaning services, for example to manage bookings, issue invoices, and deliver the services you request.
Legal obligation. We process certain data to comply with our legal obligations, for example in relation to accounting, tax and record keeping requirements.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include managing our relationship with you, improving our services, addressing complaints, ensuring security and preventing fraud.
Consent. In limited situations, we may rely on your consent, for example for some forms of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including processing bookings, planning schedules, assigning staff, and facilitating safe and effective work at your premises.
To communicate with you about enquiries, quotes, bookings, changes to services, and customer support requests.
To manage payments, billing, and accounting, including issuing invoices, processing payments, and maintaining financial records.
To maintain and improve our services, for example by analysing trends, service quality, and customer feedback.
To protect our business, our staff and our customers, including for fraud prevention, safety and security purposes, and in connection with potential or actual legal disputes.
To comply with legal and regulatory obligations, including responding to lawful requests from authorities.
We sometimes use third-party service providers to help us operate our business and deliver services. These third parties act as data processors and process personal data on our behalf and only in accordance with our instructions and applicable law.
Examples of such processors include:
Payment processing providers who handle card payments or online transactions.
IT and hosting providers who store data or support our website and booking systems.
Professional service providers such as accountants, where they need limited access to records containing personal data.
We ensure that appropriate contracts and safeguards are in place with all processors to protect your personal data and maintain its confidentiality and security.
We do not sell or rent your personal data to third parties. We may share data with regulatory authorities, law enforcement, or other parties where required by law or where necessary to protect our rights or the rights of others.
If any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your personal data in accordance with data protection law.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
When deciding on the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
In general, customer and booking records are kept for a period necessary to manage our relationship with you and to comply with tax and accounting rules. After the relevant retention period expires, personal data is securely deleted or anonymised.
We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, and staff training on data protection responsibilities.
While we take reasonable steps to protect your personal data, no system can be completely secure and we cannot guarantee absolute security of information transmitted to us or held by us.
Under data protection law, you have a range of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include the following:
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase your data.
Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that it be transmitted to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, particularly for direct marketing purposes.
Right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing prior to withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you consider that your rights have been infringed. We encourage you to contact us first so we can address your concerns.
Our services are not directed at children and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process personal data.
If you have any questions about this Privacy Policy or how Cleaners W11 handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with us.
This Privacy Policy applies to all Cleaners W11 customers, and individuals making enquiries, within the W11 area.
Trust our cleaners W11 team to give you excellent services at low-cost prices at any time you call us!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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